Lake Simcoe Conservation Foundation (LSCF) is committed to protecting the privacy of our donors, supporters and others with whom we interact. LSCF values the trust of our donors and supporters and recognises that maintaining this trust requires that we be accountable and transparent in how we treat the information shared with us.
In our quest to realise our vision of a cleaner and healthier Lake Simcoe watershed, we frequently gather and use personal information. LSCF complies with the legal requirements of Canada’s federal Personal Information Protection and Electronic Documents Act. The personal information of our donors and supporters is always held in confidence and any use or disclosure of this information is subject to consent.
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s name, contact information, social status and family relationships. Exceptions include business-related information and certain publicly available information such as business address, name, title and fax.
Personal information also does not include anonymous or non-personal information (i.e. information that cannot be associated with or tracked back to a specific individual).
What personal information is collected?
LSCF collects and maintains different types of personal information about individuals with whom we interact in order to manage a supporter-charity relationship:
- Contact and identification information: name, address, telephone number, mobile number, e-mail address and perhaps social media contacts;
- Donation information: date of gift, amount of gift, appeal/approach (the campaign you contributed to), name of spouse or partner if it was a joint gift; receipt number.
- Financial information: payment method/ preference, billing and banking information (credit card number and expiry date or chequing account transit numbers, whichever payment type you prefer in order to process your donation);
Why do we collect personal information?
LSCF collects personal information to further its fundraising for a cleaner and healthier Lake Simcoe watershed as well as to establish, maintain and manage our relationship with you. Certain information is collected to satisfy the requirements of Canada Revenue Agency (CRA).
How do we use personal information?
Sharing of personal information
Third party service providers may be engaged by LSCF to perform a variety of functions, such as to mail our brochures, to process your donation, or to provide technical services for our website, etc. These third party providers have access to personal information about you, if needed, to perform the functions for which they are retained. However, we direct that those companies may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, when information is shared, LSCF requires reasonable assurance that the third parties will protect your information in conformity with our privacy practices. Some of these service providers may be located outside of Canada, in which case personal information shared with them will be subject to the laws of the country to which it is transferred.
That country may have laws that require that personal information be disclosed to government bodies or courts under different circumstances than would LSCF.
On occasion, LSCF may exchange the names of some of our donors with other like-minded charities, unless you have asked us not to. Trading allows us to reach other Canadians who may be interested in supporting the work we do, to raise necessary funds, and to save substantially on fundraising costs. LSCF trades names only after donors have had the opportunity to decline. LSCF will not otherwise share or disclose your personal information except as may be permitted or required by law, or with your express consent.
It is important to us that we only collect, use or disclose your personal information where we have your consent to do so.
Typically, we seek your consent at the time that we collect the personal information. In certain circumstances, your consent may be obtained after collection but prior to its use or disclosure. If we plan to use or disclose your personal information for a purpose not previously identified, we will make reasonable efforts to advise you of this purpose before such use or disclosure.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable legal and regulatory requirements.
Regularly, our donors are given opportunities to choose how often and in what way they wish to hear from us. At any time, our supporters are able to opt out of receiving communication material. Also, our supporters are able to opt out of having their information used or shared for purposes beyond those for which it was collected. To update your preferences, please contact the Development Officer at the Foundation office at 905-895-1281 or firstname.lastname@example.org.
Retention of personal information
LSCF retains personal information about you for as long as is necessary to fulfill the purposes for which the information was collected and to comply with legal record retention requirements.
Access to personal information
You can request to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our Development Officer using the contact information set out below. At that time, we will need specific information from you to enable us to search for, and provide you with, the personal information that we hold about you.
Personal information gathered by LSCF is kept in strict confidence. Safeguards are in place to ensure that the information is not disclosed or shared more widely that is necessary to achieve the purpose for which it was gathered. Access is only given to employees who must use the personal information to perform their job function. Measures are in place to ensure the integrity and accuracy of the information and to prevent its being lost, stolen or prematurely destroyed.
Online Properties and Electronic Commerce
Our online properties are operated by LSCF or third party service providers for the benefit of our donors and those interested in supporting our organisation. They are free for use by individual web users. All personal information, such as e-mail addresses and financial information, collected on LSCF’s website is knowingly and specifically supplied to us by the website user. Extensive data encryption and password protection is used to transfer and store data.
All financial information, including credit card information is encrypted using Secure Socket Layer (SSL) 128-bit encryption. This means that any data sent from the user’s computer to LSCF is completely secure. LSCF does not retain credit card information after the completion of an online transaction. Transactions are completed using Blackbaud’s eTapestry software.
For website users under 18, please be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet. We use or disclose their personal information to respond to their requests or for administrative purposes only and do not mail them marketing material or solicit funds from them. Our website may contain links to other Web sites that may be subject to varying privacy standards. LSCF does not assume any responsibility for the privacy practices, policies and actions of the third parties that operate these Web sites. We encourage parents to get involved with their children’s online usage and to be aware of the activities in which they are participating.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website.
Last updated and approved: July 25, 2018